Help & Guide

A quick reference for everything in ReputeLift.

Ask about anything in the app

Describe what you are trying to do and we will point you at the exact screen and the steps. If there is no screen for it, we will say so.

ReputeLift does not fetch your reviews from Google or Facebook, and does not post your replies back. Everything else works today: send review requests by SMS and email with consent and opt-outs enforced, import customers, share your review link or QR code, add the reviews you receive, and draft replies with AI to copy across yourself. Automatic review sync and reply posting are on the roadmap, through a desktop connector — we are not putting a date on it until it ships.

Getting started (10-minute setup)

Your dashboard shows an onboarding checklist that tracks your setup automatically: complete your profile, connect Google, set your AI tone, add customers, send your first request, print your QR code, and set up alerts. It disappears once you're done.

Review Inbox

All your reviews in one list with platform, rating, and status filters. Add Review enters one by hand — that is how reviews get here today, because ReputeLift does not fetch them from Google or Facebook yet. Click any review to draft a reply, then copy the approved text onto the platform yourself.

Review Requests

Send requests by SMS or email to selected customers, immediately or scheduled. Opt-out language is included on every SMS. Do-Not-Contact and opted-out customers are excluded automatically.

Customers

Add customers manually or import a CSV. Mark Do-Not-Contact or SMS-opted-out, and see who has been requested or has reviewed.

QR Code & Review Link

Copy your public review link to share anywhere, or download a printable QR code for counters, receipts, and table tents.

Templates

Copy-paste response and request templates by scenario (5-star, mixed, negative, and request messages). Your business name is filled in automatically.

Analytics

Rating distribution, year-over-year comparison, a 12-month trend, and per-platform breakdowns. Filter by 7/30/90 days or 12 months.

Notifications

Choose where alerts go, enable new-review and negative-review alerts, and manage the weekly digest. The page shows last-sent and next-scheduled digest times plus a Send-now button.

Settings

Business profile, review page URL, business type, AI response tone, integrations, and billing.

AI features & your data

Three features use AI. Draft responses send the review — rating, reviewer name, review text — to Anthropic. Smart Reply sends your customer's message, the recent thread, your business contact details, and an extract of your recent reviews (we don't add your customer's phone or email). AI Visibility sends a category-and-city question to OpenAI, Perplexity, Google Gemini, and SerpAPI — no customer data. Nothing is used to train models, and Settings → AI Controls stops all of it before it reaches a provider. Privacy Policy, Section 5A has the full detail.

Compliance

No review gating. Every customer gets the same request, regardless of predicted sentiment — keeping you compliant with Google's policies.

TCPA. All SMS requests include opt-out language ("Reply STOP to opt out").

Still stuck? Reach support from your account and we'll help.